What Information We Collect
Personally Identifiable Information:
We collect personally identifiable information from you when you register on our website, place an order, respond to communication such as e-mail, or participate in another online experience feature.
Personally Identifiable Information (“PII”) is any data that could potentially be used to identify a particular person, including but not limited to one’s name, e-mail address, mailing address, phone number, credit card information or other information.
Health and Medical Information:
We may also collect non-personal information including but not limited to mobile devices IDs, internet protocol (“IP”) addresses, web browser information referring page URLS, and data related to your interactions with our website. We use IP addresses and session identifiers to analyze trends, to administer the website to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.
Automatic Data Collection Technologies:
Like almost all websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our online experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your experience more efficient and some of our services will not function properly.
The technologies we use for automatic data collection may also include flash cookies (as opposed to browser cookies), web beacons, and location information (geo-location).
How We Use Your Information
We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf our website, or use certain other online features in the following ways:
To present and personalize our website and its contents to you;
To provide you with the information, products and/or services you request;
To verify and validate your identity;
To administer a promotion, survey or other online experience feature;
To troubleshoot problems with our website, or any services, as requested;
To attempt to contact you regarding product safety or recall issues;
To provide any legitimate business service or product;
For any other purpose with your consent.
What Information We Share
Information Shared to Perform Services:
As described in our HIPAA Policy and Notice of Privacy Practices, we may share your information with your doctors or other health care professionals involved in your care or treatment.
Information Shared with Service Providers:
We may share your information with third party business associates that we contract with to perform various services (for example, server hosting, billing, etc.). The information we share with business associates is limited to that information needed in order for them to provide the contracted services. Also, each business associate is required under our contracts with them to protect your personal and medical information, and not to use it for any reason except as necessary to provide the contracted services.
Information Shared with Third-Parties:
We may share your aggregated information and non-identifying information with third parties to conduct on-going quality improvement activities, or for industry research and analysis, demographic profiling and other similar purposes.
Required Disclosures for the Protection of Others:
We may disclose your information in situations where it is required (or if we believe it is required) by federal, state, or local law. We may also disclose information in response to a court order, subpoena, discovery request, or other request in connection with a judicial or administrative proceeding or from a law enforcement official.
How to Correct or Update Your Information
You can correct or update your personally identifiable information by contacting us via telephone (877) 570-7787.
Security and Retention of Your Information
We are committed to protecting your personal information once we have it and we implement physical, business and technical security measures. Despite our efforts, no commercial method of information transfer over the Internet or electronic data storage is known to be absolutely secure. As a result, you transmit data, including personal information, to us at your own risk. However, if we learn of a security breach, we’ll notify you so that you can take appropriate protective steps.
We also don’t want your personal information for any longer than we need it, so we only keep it long enough to do what we collected it for. Once we don’t need it, we take steps to destroy it unless we are require to keep it longer to comply with applicable laws or other rules or regulations.
Privacy and Third Party Links
Children Under the Age of 13
Our website is intended for adults. No one under the age of thirteen may provide any personal information to or on our website. We do not knowingly collect information from children under the age of thirteen. If you are under the age of thirteen, do not use or provide any information on this website or on or through any of its features. If we learn that we have collected or received personal information from a child under thirteen without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under thirteen, please contact us at (877) 570-7787.
Your California Privacy Rights
Under California Civil Code Section 1789.3, California users are entitled to a specific Consumer rights notice. California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain the categories of (“PII”) which we share with certain third parties for direct marketing purposes. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. Please be advised that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
If you are a California resident and would like to request this information from SortPak, please call (877) 570-7787. We will provide the requested information to you at your requested e-mail address.
Questions and Feedback
We take your questions, comments, and concerns seriously. Please send us any and all feedback concerning our website and services by calling (877) 570-7787.
Effective Date: October 1, 2019